At G1 Cabs, we respect your privacy and are committed to protecting the personal information you share with us while visiting our website, making an enquiry, requesting a quotation, or booking our transportation or travel services.
This Privacy Policy explains what information we may collect, how we use it, when it may be shared, how we protect it, and the choices available to you.
By using our website, submitting an enquiry, communicating with us, or booking our services, you acknowledge the practices described in this Privacy Policy.
1. About G1 Cabs
G1 Cabs is a travel and transportation service provider based in Delhi NCR, India.
We provide services including:
- Round-trip cab and vehicle bookings
- Outstation transportation
- Multi-day vehicle bookings
- Tour and travel services
- Tour packages
- Hotel booking assistance
- Pilgrimage and holiday travel arrangements
- Other travel-related services
Our vehicle categories may include Ertiga, Kia Carens, Innova Crysta, Tempo Traveller, Force Urbania, Mini Bus, Tourist Bus and other vehicles depending on availability and customer requirements.
2. Information We May Collect
Depending on how you interact with G1 Cabs, we may collect information such as:
- Full name
- Mobile/telephone number
- Email address
- Pickup and drop locations
- Travel destination
- Travel dates
- Number of passengers
- Vehicle preference
- Travel itinerary
- Hotel/accommodation requirements
- Budget or package requirements
- Booking details
- Payment and transaction information
- Billing or invoicing information
- Feedback and reviews
- Information provided through phone calls, WhatsApp, email, website forms or other communication channels
Where required for a particular booking, travel service, registration or legal requirement, we may also request passenger identification or other necessary travel information.
We encourage customers to provide only the information reasonably necessary for the requested service.
3. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically depending on the technologies enabled on the website.
This may include:
- IP address
- Browser type
- Device type
- Operating system
- Approximate location derived from IP address
- Pages visited
- Date and time of visit
- Referral source
- Website interaction information
- General website usage and analytics data
We may use this information for website security, analytics, performance measurement and improvement of our services.
4. Cookies & Similar Technologies
The G1 Cabs website may use cookies and similar technologies.
These technologies may be used to:
- Remember user preferences
- Improve website functionality
- Analyse website traffic
- Understand how visitors use our website
- Measure advertising performance
- Improve marketing campaigns
- Detect security or technical issues
Some cookies or similar technologies may be provided by third-party services integrated with our website.
Where required by applicable law, appropriate choices may be provided regarding non-essential cookies.
Users can also control or disable cookies through their browser settings. However, disabling certain cookies may affect website functionality.
5. How We Use Your Information
G1 Cabs may use personal information for purposes including:
- Responding to enquiries
- Preparing quotations
- Confirming bookings
- Managing reservations
- Arranging vehicles and drivers
- Coordinating pickup and drop
- Preparing travel itineraries
- Arranging hotels and other requested travel services
- Processing and verifying payments
- Generating invoices and receipts
- Providing vehicle and driver information
- Sending travel and booking updates
- Providing customer support
- Handling cancellations and refund requests
- Resolving complaints or disputes
- Improving our services
- Maintaining booking and transaction records
- Preventing fraud and misuse
- Maintaining website and information security
- Complying with applicable legal, tax and regulatory requirements
6. Phone, WhatsApp, SMS & Email Communication
If you submit an enquiry or provide your contact information to G1 Cabs, our team may contact you through:
- Phone calls
- WhatsApp
- SMS
- Email
- Other communication channels voluntarily used by you
These communications may relate to:
- Quotations
- Booking confirmation
- Payment
- Vehicle details
- Driver details
- Pickup and drop information
- Hotel information
- Travel itinerary
- Trip updates
- Customer support
- Cancellation or refund matters
- Other services requested by you
Where permitted under applicable law, we may also communicate information regarding travel offers, promotions and services.
You may request to stop receiving promotional communications at any time.
However, essential service-related communication regarding an active booking may continue.
7. Website Enquiry & Lead Forms
When you submit an enquiry through the G1 Cabs website, we may collect information that you voluntarily provide, including:
- Name
- Phone number
- Email address
- Pickup city
- Destination
- Travel dates
- Number of travellers
- Vehicle preference
- Duration of travel
- Budget
- Other travel requirements
This information is used primarily to respond to your enquiry and provide relevant quotations or travel services.
8. Advertising & Third-Party Lead Forms
G1 Cabs may advertise its services through third-party websites, search engines or social media platforms.
If you voluntarily submit an enquiry through a third-party advertisement or lead form, we may receive the information you submit through that platform.
The third-party platform may independently process your information according to its own privacy policy.
Once the information is received by G1 Cabs, our handling of that information will be governed by this Privacy Policy.
9. Sharing Information With Drivers & Transport Partners
To provide transportation services, G1 Cabs may share limited necessary information with the assigned:
- Driver
- Vehicle owner
- Fleet operator
- Transport partner
- Local transportation provider
Information shared may include:
- Customer name
- Contact number
- Pickup location
- Drop location
- Travel dates and times
- Travel itinerary
- Other information reasonably necessary to complete the booked service
We aim to share only information necessary for providing the requested transportation service.
10. Hotels & Travel Service Providers
Where customers book a package or other travel services through G1 Cabs, necessary information may be shared with relevant service providers.
These may include:
- Hotels
- Resorts
- Transport operators
- Local service providers
- Travel partners
- Booking platforms
- Government-authorised booking systems
- Other suppliers involved in fulfilling the requested service
Information will generally be shared only where reasonably necessary to arrange or fulfil the customer's requested service.
Third-party service providers may process information according to their own privacy policies and legal obligations.
11. Payment Information
G1 Cabs may accept payments through available payment methods such as:
- Bank transfer
- UPI
- Payment gateway
- Other authorised payment methods
Where payments are processed by a third-party bank, UPI provider or payment gateway, the provider may process payment information according to its own privacy and security policies.
G1 Cabs does not intentionally store complete debit or credit card credentials on its website unless processed through an appropriately authorised payment infrastructure.
We may retain:
- Transaction references
- Payment confirmation records
- Invoices
- Receipts
- Accounting records
These may be retained for booking management, accounting, taxation, legal compliance and dispute resolution.
12. Sharing of Personal Information
G1 Cabs does not sell or rent customers' personal information as part of its ordinary business operations.
We may share information where reasonably necessary to:
- Provide a service requested by the customer
- Complete a booking
- Coordinate with drivers
- Coordinate with hotels or suppliers
- Process payments
- Provide customer support
- Operate and secure our website
- Obtain accounting, legal, technical or professional services
- Prevent fraud or unlawful activities
- Comply with applicable law
- Respond to lawful requests from courts, police, government authorities or regulatory agencies
- Protect the rights, safety or property of G1 Cabs, our customers, drivers, staff or others
13. Third-Party Services
Our website and business operations may use third-party services for purposes such as:
- Website hosting
- Website analytics
- Online maps
- Communication
- Payment processing
- Advertising
- Customer enquiry management
- Other technology and business services
Such third-party providers may process certain information according to their respective privacy policies.
14. External Links
The G1 Cabs website may contain links to external websites, government portals, social media platforms, payment services or other third-party services.
Once you leave our website, the privacy practices and terms of the external website or service will apply.
G1 Cabs is not responsible for the privacy practices, security, availability or content of independent third-party websites.
15. Information Security
G1 Cabs takes reasonable administrative, operational and technical measures to protect personal information against:
- Unauthorised access
- Misuse
- Unauthorised disclosure
- Loss
- Alteration
- Destruction
However, no website, electronic communication, internet transmission or digital storage system can be guaranteed to be completely secure.
Customers should therefore use appropriate caution when sharing sensitive information electronically.
16. Data Retention
G1 Cabs may retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required for:
- Providing booked services
- Maintaining booking records
- Customer support
- Accounting
- Tax compliance
- Legal obligations
- Fraud prevention
- Dispute resolution
- Establishing, exercising or defending legal claims
Retention periods may vary depending on the type of information and applicable legal requirements.
Where information is no longer reasonably required, we may delete, anonymise or securely dispose of it, subject to applicable law.
17. Children's Privacy
Our travel services may be used by families travelling with children. However, our website and booking services are generally intended to be used by adults capable of making travel arrangements.
Where information about a minor is required for a travel booking, it should ordinarily be provided by the child's parent, legal guardian or another authorised adult.
G1 Cabs does not knowingly seek to collect unnecessary personal information directly from children.
18. Your Privacy Rights & Requests
Subject to applicable law, you may contact G1 Cabs regarding your personal information and request, where applicable:
- Access to your personal information
- Correction of inaccurate information
- Updating of your information
- Deletion or erasure where legally available
- Withdrawal of consent where processing depends on consent
- Opt-out from promotional communications
- Information regarding the handling of your personal information
- Resolution of privacy-related grievances
Certain information may need to be retained even after a deletion request where retention is required by law or reasonably necessary for accounting, taxation, fraud prevention, dispute resolution or legal claims.
We may need to verify the identity of the person making a privacy request before processing the request.
19. Accuracy of Customer Information
Customers are responsible for providing accurate and current information while making an enquiry or booking.
If your contact details, passenger information or travel details change, please inform G1 Cabs so that the relevant booking records can be updated where reasonably possible.
G1 Cabs shall not be responsible for service issues resulting from materially incorrect information supplied by the customer.
20. Marketing Communications
Where legally permitted, G1 Cabs may use customer contact information to communicate information about:
- Cab services
- Outstation travel
- Tour packages
- Seasonal travel offers
- New routes
- Holiday packages
- Pilgrimage tours
- Promotional offers
- Other travel-related services
You may request to opt out of promotional communications.
Opting out of marketing communication does not prevent G1 Cabs from sending essential transactional or service-related messages concerning an active booking.
21. Photographs, Videos, Reviews & Testimonials
Customers may voluntarily provide G1 Cabs with:
- Photographs
- Videos
- Reviews
- Feedback
- Testimonials
Providing such content does not automatically constitute unrestricted permission for all promotional uses.
Where customer photographs, videos or testimonials are intended to be published for advertising, social media, website or other promotional purposes, appropriate permission or consent should be obtained where required.
Customers may contact G1 Cabs regarding concerns about content published by us involving them.
22. Legal & Regulatory Compliance
G1 Cabs may process, preserve or disclose information where reasonably necessary to comply with:
- Applicable Indian laws
- Court orders
- Government requirements
- Regulatory obligations
- Tax requirements
- Law-enforcement requests
- Legal proceedings
We may also preserve relevant records where reasonably necessary to establish or defend legal rights.
23. Changes to This Privacy Policy
G1 Cabs reserves the right to update or modify this Privacy Policy from time to time.
Changes may be made due to:
- Changes in our services
- Changes in website functionality
- Changes in technology
- Changes in business practices
- Changes in applicable laws or regulations
Any updated Privacy Policy will be published on this page with a revised "Last Updated" date.
Users are encouraged to review this Privacy Policy periodically.
24. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact:
G1 Cabs
Delhi NCR, India
Phone: +91 928 928 6001
Email: info@g1cabs.com
Website: www.g1cabs.com
25. Privacy Grievances
For privacy-related complaints, correction requests, deletion requests, consent-related requests or other grievances, please contact G1 Cabs using the contact information provided above.
Please provide sufficient information to allow us to identify the relevant enquiry or booking and understand your request.
G1 Cabs will make reasonable efforts to review and respond to legitimate privacy requests in accordance with applicable law.
26. Consent & Acceptance
By voluntarily submitting your personal information to G1 Cabs through our website, enquiry forms or other communication channels, you acknowledge that your information may be processed for the purposes described in this Privacy Policy, subject to applicable law.
Where specific consent is legally required for a particular processing activity, G1 Cabs will obtain such consent as appropriate.
G1 Cabs
Your Privacy Matters to Us.
Last updated 05 Oct 2026, 08:28 PM by G1 Cabs Admin.
