Privacy Policy

Privacy Policy – G1 Cabs

Introduction

G1 Cabs values the trust you place in us and is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, share, and safeguard the information provided by our users (“you” or “your”) through our platforms, including our website, mobile app, and other customer interaction channels (collectively, “Services”).

By using our Services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please discontinue using our Services.

1. Scope of the Privacy Policy

This Privacy Policy applies to:

  • All users who book, inquire about, or use G1 Cabs' services.
  • All data collected through our website, mobile application, call centers, or other interaction points.

It does not apply to third-party websites, applications, or services linked to G1 Cabs. We encourage you to review the privacy policies of these third parties separately.

2. Information We Collect

We collect the following types of information:

A. Personal Information

  • Name, contact number, email address, and postal address.
  • Payment details (limited to secure processing via authorized gateways).
  • Identification documents (e.g., government-issued ID) when required by law or for verification purposes.

B. Usage Data

  • Your interactions with our website or app, including pages visited, searches conducted, and time spent on the platform.
  • Device details, including IP address, browser type, and operating system.

C. Location Data

  • Real-time GPS location for pickup/drop-off and service optimization.

D. Communications

  • Feedback, reviews, queries, or complaints submitted through our Services.
  • Call recordings for quality assurance and dispute resolution.

3. How We Use Your Information

The information collected is used for the following purposes:

  • Service Delivery: To process your bookings, assign drivers, and manage trip logistics.
  • Personalization: To enhance your experience by remembering preferences and providing relevant recommendations.
  • Security: To verify your identity and prevent fraudulent activities.
  • Legal Compliance: To fulfill regulatory requirements and respond to legal inquiries.
  • Marketing: To send promotional offers, service updates, and notifications (only if you opt-in).

4. Sharing of Information

We may share your information with:

  • Cab Partners and Drivers: For trip fulfillment and related communication.
  • Third-Party Service Providers: For payment processing, customer support, and analytics.
  • Regulatory Authorities: As required by law or to ensure compliance with applicable regulations.
  • Affiliates: For service enhancements and business analytics.

G1 Cabs does not sell or rent your personal information to third parties for their independent marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to safeguard your personal information. These include:

  • Data encryption during transmission.
  • Secure storage of sensitive data.
  • Regular audits to ensure compliance with data protection standards.

While we strive to protect your data, no method of transmission or storage is completely secure. Users are encouraged to take personal precautions, such as safeguarding account credentials.

6. Cookies and Tracking Technologies

Our website and app use cookies and similar technologies to:

  • Understand user behavior and preferences.
  • Improve platform performance and usability.
  • Deliver targeted advertisements based on browsing history.

You can modify your browser settings to manage or block cookies, but doing so may affect your experience with our Services.

7. User Rights

You have the right to:

  • Access the personal information we hold about you.
  • Request correction or deletion of your information.
  • Opt out of marketing communications.
  • Withdraw consent for specific data usage (e.g., location sharing).

To exercise these rights, contact us at Info@g1cabs.com.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or comply with legal requirements. Once the retention period expires, your data will be securely deleted or anonymized.

9. Changes to This Policy

G1 Cabs reserves the right to modify this Privacy Policy at any time. Changes will be notified via email or prominently posted on our website. Continued use of our Services after such changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please reach out to us:

  • Email: info@g1cabs.com
  • Address: G1 Cabs, B-2/56, Dashrathpuri, New Delhi - 110045, India

This Privacy Policy is effective as of 01-04-2023.

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